How to Participate in the JCPenney Customer Satisfaction Survey

        The JCPenney Customer Satisfaction Survey is available on the website This is a great opportunity for customers to leave their feedback about their recent visit to JCPenney stores. The survey was designed to rate how satisfied customers were with the services they received in the company’s stores. Information collected from this survey is very valuable to JCPenney as it will be used to further improve their products and service delivery mechanism.

During the survey, you may be required to provide some personal information to the company. JCPenny also automatically collects information from your computer about your internet browser and operating system. This information is collected for website management purposes and is aggregated so that it does not directly identify you or your computer. The company states, however, that they will not disclose your personal information for marketing purposes. They will also not contact you unless the contact is absolutely necessary to verify the integrity of the survey.

Once you have participated in the survey, you will receive a 10% discount coupon for your next purchase in select JCPenney stores. You also have the chance to enter into the draw for a $500 JCPenney gift card. Entering the draw is not a requirement for completing the survey. The survey will take you only a few minutes to complete.

How to Participate in the Online Survey

You will need to:

Have internet access through a computer or any other internet enabled device.
Have a sales receipt from a recent JCPenney trip with a survey invitation and an access code printed on it. Note that the access code is only valid for seven days.
Be 18 years or older at the time of taking the survey.
Not be associated with JCPenney in any way.
Be a legal resident of any state in the United States.
Understand Spanish or English.

How to take the Survey

1. Visit on your browser.

2. You will see a welcome page where you can choose to continue either in English or Spanish. Here, you have the chance to review JCPenney’s privacy policy. A space is also provided in the form of boxes for you to enter the 22 digit access code found on your receipt. A diagram is provided on the right side of the boxes to help you locate the number. Type the number and click on “Start”.

3. You will then be asked a series of questions about your experience on your recent shopping trip. Follow the instructions provided and answer appropriately. Ensure total honesty in your answers to make the information collected more meaningful to the company. To move to the next page, all the questions on the current page have to be answered.

4. At the end of the survey, you can give your personal information to enter into the draw to win the $500 gift card. Your full legal name, phone number and email address will be required. This information will be used to contact you if you win.

5. After the survey, you can print off your coupon which can be used within the next 30 days.


1.  Coupon Details & Exclusions



Click to survey



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