Taking the Old Navy Customer Experience Survey

Old Navy is an American clothing and accessories store that is very popular. They offer for sale clothing and accessories for various groups of people with various needs. These include toddler clothes, maternity clothes, clothes for plus sized people and a variety of clothing for men, women, boys and girls of different ages.

The company values and appreciates the opinion of their customers on their products and services. To help them collect customer feedback, Old Navy have created an online survey which can be accessed by visiting the website survey4on.com. Customers can use this survey as an opportunity to give Old Navy valuable feedback about their experience during a recent visit to Old Navy. For their part, Old Navy give a code after you complete the survey which you can use to get 10% off your next purchase in an Old Navy store.

The survey is very simple to complete. Expect to take between 10 to 12 minutes to complete it. Make sure to follow all the instructions given and to be as honest as possible while answering the questions.

How to Participate in the Old Navy Customer Experience Survey

You will need:

To be able to read and write in English, Spanish or French.

To be 18 years or older at the time of taking the survey.

To have a computer or device, for example a smartphone or tablet, with access to the internet.

To have the receipt from your recent visit to an Old Navy store.

To be a legal resident of Canada or the United States.

Steps to Taking the survey

1.Visit the website survey4on.com on your computer or internet connected device.

2.On the top of the welcome page that appears, a drop down box is provided where you can choose to continue in either English, French or Spanish. Links are also provided at the bottom to the survey support page and to the privacy policy. After choosing the language you are comfortable with, click “Next” to proceed.

3. The next page asks some demographic questions such as your age and gender. Answer appropriately and click the “Next” button to proceed.

4.You will be presented with a message informing you that some information from your receipt will be required in the next two screens. Ready your receipt and click the “Next” button to proceed.

5.On this screen, you will be required to select your Country, the state or province where you shopped and the store number. The store number is found on your receipt and a diagram is provided to help you locate it. Select as appropriate and click “Next”.

6. Confirm your store number and click “Next” to move to the next screen.

7.The next screen asks for some more information from your receipt. Fill the fields as directed. If lost, consult the diagram provided and compare it with your own receipt. Click on “Next” when done.

8. Select the categories you shopped for then enter the amount of cash you spent. Proceed to answer the survey questions presented as directed in the instructions given.

9. Once you are done, print out the code you will be given. You can use this code to get a 10% discount off your next purchase in an Old Navy store.


  1. survey4on.com

  2. http://survey.medallia.com/?survey4on&User=1

Click to Survey


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